Our Cancellation Policy

Your time is valuable and your appointment time has been reserved just for you; a last-minute cancellation or a missed appointment leaves a gap in your therapist’s day that could have been used to serve another patient. As such, we require 24 hours' notice for any cancellations or changes to your appointment time.

Patients who provide less than 24 hours' notice, or who miss their appointment, will be charged half of our regular treatment fee.

Please note that extended health coverage does not reimburse fees for missed appointments. Patients who are covered through an outside source, such as an automobile insurance or WSIB, must also pay the cancellation fee.