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Committed to you


Please see below for our updated guidelines. We will continue to review our policies with guidance from the Ministry of Health and the College of Physiotherapists of Ontario.

The team at Grand River Physiotherapy would like to thank you in advance for following these standards while we continue to promote health and safety for all.

1. MasksClients are no longer required to wear a face mask according to the Ministry of Health guidelines although we strongly encourage the continued use of face masks.  

2. Hand SanitizingPlease take a moment to sanitize your hands when you come into the clinic

3. Waiting RoomPrior to entering the clinic, please remove all footwear and leave on the trays provided outside the clinic. Upon entering the clinic, you may take a seat and your physiotherapist will come and get you for your appointment. 

4. Appointment:  If it is your first time visiting our clinic, please also take a moment to sign our welcome form located next to the hand sanitizing station, and once signed please hand it to our front desk.  All initial appointments are completed in private treatment rooms. All equipment and treatment rooms are sanitized after each use.

5. PaymentWe accept debit, credit and cash as payment. If you have extended health care benefits, please let our administrative team know and if we can direct bill with your provider we will be happy to do so. The front desk and any touch points are thoroughly sanitized regularly. 

6. WashroomsWashrooms are available for use.  

Thank you for your patience and cooperation